Commercial insurance policies — marine, property, business interruption, professional indemnity — frequently include arbitration clauses for disputes over the quantum of a claim or, less commonly, coverage itself, where both insurer and insured want a technically qualified decision-maker rather than a generalist court docket.
Consumer insurance disputes are treated differently: courts have generally held that an arbitration clause cannot override a policyholder's statutory right to approach a consumer forum, so this distinction matters when drafting or interpreting a policy's dispute resolution clause.
Quantum disputes in particular benefit from an arbitrator with genuine insurance or actuarial background — something a party can specifically request when nominating, but cannot guarantee in ordinary civil litigation.