Technology and software contract disputes commonly involve scope-creep and acceptance-testing disagreements, breach of service-level agreements, licensing and IP ownership questions over custom-built code, and data-handling or confidentiality breaches.
Arbitration suits these disputes well because parties can appoint an arbitrator with genuine technical fluency — something a generalist court docket cannot guarantee — and because confidentiality provisions protect proprietary code, architecture and commercial terms that neither party wants aired in open court.
SaaS and outsourcing agreements should address arbitrability of IP ownership disputes expressly in the clause, since some jurisdictions treat certain IP questions as non-arbitrable — getting this wrong at drafting stage can mean discovering, mid-dispute, that part of the claim has to go to court after all.